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Copyright. Grantland Enterprises, Inc. www.grantland.net 2408 Brook Road, Charlottesville, VA 22901 Tel: 804-964-1238, Fax: 804-964-1298. Used by permission.
"phunny" mail:

I can relate and I'm sure my online agents can as well. — Valerie P. Brewster AT&T Canada, Manager, Business Customer Care - Toronto

 

more "phunny" mail:

This is the funniest thing since "The Onion," I nearly fell off my chair twice! Keep them coming! — Bill Perlowitz, Chief Technology Officer, Reliable Integration Services, Inc.

Cartoon by Randy Glasbergen,used with special permission from the cartoonist.

Unauthorized usage of any kind is prohibited and unlawful.


Teleservice firm "uncovers" bold new recruiting plan and gives "casual dress" a whole "new-d" meaning!

A Dutch teleservices firm is so strapped for workers that the company has begun recruiting nudists to staff its call center by promising they will be allowed to work naked, the London-based wire service Reuters reported last week.

Reuters declined to name the company "for fear of offending existing clients," though it said the firm was based in Rotterdam, Netherlands.

In one four-hour period, 75 Dutch naturists responded to an ad in the Dutch daily newspaper De Telegraaf calling for applications. The ad asked potential hires, "Always wanted to work in the nude?"

The teleservices firm said in a statement that because call center agents have no face-to-face contact with customers, it doesn't matter what they wear, according to the report. A manager with the company told Reuters that the firm planned to launch a separate business unit dubbed "Au Nature Telesales" for the call center.

Interviews would be conducted fully clothed, Reuters reported.

(by Scott Hovanyetz, Found in a recent issue of DM News.)


CONTACT CENTER "PHUNNIES"

IT REALLY HAPPENED
A help desk agent received a call from a client having trouble with his “print screen” feature. After lots of discussion, a technician was dispatched to diagnose the problem. Here’s the conversation:
Client: My "print screen" feature doesn't work.
Tech: I've tested it, and it seems to be working fine.
Client: Oh, good, let me try it again.
Client presses a blank sheet of paper against the monitor screen and then pushes "print screen" key. Technician starts laughing.
Client: What's wrong?
Tech: I'm sorry but when you push the "print screen" key the document comes out of your printer...

NOW THAT'S A BREAK
At our company, we take applications for service.
Caller: Hello, I would like to speak with Steve please.
Phone Rep: I'm sorry, Steve's taking an "APP" right now. Is there something I can help you with?
Caller: (Irritated) Well, when Steve wakes up from his "NAP" tell him to call me!

AND THAT'S WHAT WE CALL SMOKIN' !!
Caller: My hard drive is smoking! I think it's on fire.
Tech: (Alarmed) Have you shut off the system?
Caller: No.
Tech: (5 Alarmed) Well, unplug the computer!
Caller: I don't want to lose my data...

Source: Readers of The Phone Phunnies