A
SENIOR MOMENT
One
evening I received a call from a very sweet elderly
lady. Apparently her son had given her a computer
along with our web site address so she could book
airline tickets to visit him. I was expecting the
typical request for help in navigating our web site.
To my surprise she stated, "Honey, I only have
one question. How do I turn this thing on?"
WHEREVER YOU GO, THERE YOU ARE.
One day while answering phones in our call center I received a call from the phone company testing our lines. The caller said, "We're running a test and I show you have two different call center sites — one in Florida and one in Virginia. Do you know where you are?" Fighting back laughter, I said " I certainly hope so!"
YOU TALKING TO ME!
I took this call in a cellular phone call center.
Caller: I can't make outbound calls on my cell phone.
Rep: Do you have the phone with you?
Caller: Yes, I'm talking on it right now.
Rep: The phone is working just fine. You just called me.
The embarrassed caller quickly hung up.
OTIS WITHOUT HIS WARRANTY
I work in the consumer complaint division of an automotive repair company. It's sometimes difficult to resolve consumer issues at a franchise store. (Since it's not corporately owned, we can't force them to take action. We often have to persuade the manager to make good on a poor repair.) One customer complained that our franchise operator wouldn't replace the transmission in his riding lawn mower. I sent an E-mail to the store manager and received this response:
The customer in question is the town drunk. His driver's license has been revoked for years. I wondered why it was showing such wear, but I still replaced the transmission in his mower twice! Recently I discovered him riding it, along the shoulder of the road, to his favorite "watering hole," which is eleven miles away! 11 mile journeys are not a legitimate use of riding mowers, and I am not going to replace his transmission again!
