"phunny" mail:
I printed them out and put them up on our bulletin board for Consumer Assistance week. Thanks for the smiles...
What a GREAT idea! I love it — The stories are hysterical!
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Many captions were submitted for the December picture. Here are three which are too "phun" not to share:
How many men does it take to operate a Switchboard?
Our secretary will NEVER take another personal day!
This call may be monitored for quality assurance.
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The Top 10
One-Liners for 2001!
- Are you the answering machine?
- What?!? I need to bring cocaine!? No sir, I said co-pay.
- What time is the midnight buffet?
- What is the temperature going to be next June?
- Can I have a cabin on the side of the ship with a land view?
- Good morning, you're SLEEPING with Mark.
- I need to get that information, can I hold you?
- Can you see my screen from there?
- He's bald! He ain't got no "her" on his head!
- From a newspaper cartoon: If you have a touch-tone phone, press one now, if you have a rotary dial phone, throw it out and join the 21st century.
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BUT WHAT ABOUT FLUFFY?
During a massive power outage I had a woman call me in an absolute panic! Her power had gone out and she was hysterical because her freezer was off. I tried to reassure her that the food in her freezer, provided it remains closed, has a good 18 hours before it begins to thaw or spoil. This information did nothing to calm her, and as she continued talking her hysteria grew. Finally in a fit of panic, she announced that her dog was in her freezer. Yes, that's right, apparently Fluffy had an untimely demise and she wasn't quite ready to let go. Her plans were to have Fluffy stuffed, but alas the taxidermy was more costly than expected. While she saved money Fluffy spent time in the deep freeze.
C'MON, I NEED A CLUE!
In our Insurance Provider call center, I really did get this call!
Rep: Thank you for calling. How may I help you?
Member: Hi, I have an appointment with a dental office today and I have misplaced their phone number.
Rep: I would be more than happy to help you. What is the last name of the dentist?
Member: I don't know.
Rep: Ok, how about the address?
Member: No, don’t have that either.
Rep: How about a town, or street name?
Member: No, I don't remember.
Rep: Have you been to this dental provider before?
Member: No.
At this point I wanted to say: Have you tried the psychic hot line?
HONEST MOM, I JUST WENT FOR A SWIM!
I work in hotel guest services and took a call from a screaming woman who claimed her daughter got pregnant by swimming in our dirty hotel swimming pool. It seems the mom just wasn't all that familiar with the birds and the bees!
Source: Readers of The Phone Phunnies
"The Phone Phunnies" is dedicated to providing positive encouragement and fun. And so is coaching. To learn more about coaching read on...
Who is coached first and why?
Coaches must have a fundamental belief that coaching reinforces what a person is doing well and then builds upon that base. This might run contrary to our natural instinct. Many well-intentioned coaches fall into the trap of thinking that the best approach to coaching is to begin with employees who “need” it the most. This is indeed a trap! Staff wants to hear about what they are doing well (positive reinforcement) more than hearing about those areas they can improve upon and do better. . . .
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