WHAT WILL THEY THINK OF NEXT?
An employee called our corporate help desk. He told me the coffee cup holder on his computer broke, and that he needed a new one. I was clueless as to what he was referring to. After a while I realized that he was talking about the CD tray. So I probed further, and he verified that a button on the front of the computer produces a "drink caddy" in the lower corner of his computer. He said, "You know, it's just like the one they put in automobiles." I said, "Not exactly...."
AND HERE'S ONE MORE...
HOLD THE CHEESE, PLEASE?
Teenage Caller: I wonder if you could help me.
Help Desk: What's the problem?
Caller: My dad bought me a computer last week, and I was taking out a CD when the phone rang. I was also eating pizza. With the CD drawer still open, I set the pizza on it, so I could pick up the phone.
Help Desk: (Cringing) What happened then?
Caller: Well, the CD drawer took the part of the pizza inside the computer! Now I can't get the drawer open. It's a really big mess. Can you help?
Help Desk: This is bad, very bad.
Caller: Well, I'm really hungry. Can you help me get the pizza out?
"OH, NO"
I provide customer support for a DVR (a DVD + VCR combo device).
Caller: I am not getting any sound from my DVR.
Rep: Ok ma'am, do you have the volume turned up on the DVR? (The DVR has a volume control)
Caller: Yes. It's turned up all the way and there is still no sound.
(We verified that the cables were connected properly to the TV, and they were.)
Rep: Do you have the volume on your TV turned up?
Caller: Oh, no. Is it supposed to be?
"BE KIND, just be kind."
Rep: ...How may I help you?
Caller: I have spent all week trying to rewind my DVD. How do you rewind it?
