"phunny" mail:
This was good. Nice and refreshing. Maybe you can (in future issues) touch on all types of phone centers (billing, sales, incoming first level, etc.).
Colleen McGowan
Manager, Customer Relationship Center
Global Support Services
[Here's a] recommendation; add more "sales" calls. They have their own type of funniness about them! Good Job and looking forward to more!
Editorial reply:
O.K. Send them in!
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"B6, G4"
Who knows, in 1932, when the phones weren't ringing,maybe the frontline played BINGO?
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And now for a more serious thought:
A quality conundrum...
"Measuring soft skills in an objective manner has always been difficult.... The software and technology we have available is conducive to capturing real numbers; soft skills are simply more difficult to define and measure — which is exactly the reason they are often avoided or overlooked."
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Cartoon
by Randy Glasbergen,used with special permission
from the cartoonist.
Unauthorized
usage of any kind is prohibited and unlawful.
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JUST
WEIRD!
I
had a customer call me and ask how to cook a turkey. Why
is this weird? Well, I work for the electric company.
IT'S
NOT A TOUCH SCREEN, IT'S A KEYBOARD!
Tech
Support: Let's restart the computer and when the computer
starts booting up, we'll press F2 to enter the BIOS Setup
Customer: OK.
Tech Support: I hear it restarting, so press F2.
Customer: OK, I am... It's not letting me in the
BIOS.
Tech Support: That's OK, we'll try again. Let's
restart it and press F2 again.
Customer: OK.
Tech Support: Is it restarting?
Customer: Yes. I keep touching the F2 characters
on the monitor, but nothing happens...
Tech Support: Well, that's because you need to
press the F2 key on the keyboard, you see?
GOOD EVENING, THIS IS BUFFY?
I work in a 24 by 7 call center and have the 11 pm to 7 am cycle. We get some pretty interesting calls during this shift, but the one that stands out most came from a guy who thanked me over and over for being open overnight. Seems he wasn't able to call during the day. “You see, I’m a vampire,” he said. I didn’t have a clue what to say other than “I’m glad we can be here for you when you need us.” What else could I say? After I helped him with his question, I thanked him for calling and yes, I said it, “Have a nice night.”
Source: Readers of The Phone Phunnies
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Copyright. Grantland Enterprises, Inc. www.grantland.net 2408 Brook Road, Charlottesville, VA 22901
Tel: 804-964-1238, Fax: 804-964-1298. Used by permission.
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