STATE OF CONFUSION
I am a supervisor for a directory assistance (411) call center and we have a customer that firmly believes that New England is a state. Here is how these calls would go:
Operator: What city and state please?
Customer: Uhhhh. . . Lincoln, New England.
Operator: I'm sorry, did you say New England was the state?
Customer: Yes, that is what I said.
Operator: Sir, I apologize but New England isn't a state.
Customer: Yes it is, I am reading it off a paper that says "Lincoln, N-E".
Operator: I am sorry sir, but N-E is Nebraska . . .could it be Lincoln, Nebraska?
Customer: Oh yeah, that's what I meant.
It would be funny if it only happened once, but it happens several times a week, which makes it hilarious!
I work in a call center where we offer our customers the option to receive assistance through a chat program that is accessed from our website. A few weeks ago, one of our phone reps received a call from a customer who informed us that our chat was not working properly. Concerned that we might be having technical difficulties with this important service, the representative asked several questions regarding the type of problem, intending to notify the proper personnel to have the bug fixed. However, the rep realized the root of the problem when the customer described her attempts to chat from her new computer: "I keep talking to it as loud as I can," the frustrated customer emphasized. "It's just not doing anything!" At this point, the representative broke the news to the customer that in order to chat online, one does normally have to type!
OOPS, I ATE IT AGAIN!
I am a counselor in a call center that specializes in dietary supplements for weight loss, health and fitness. I received a call from a customer who was frustrated and unhappy about the results from using our products. I empathized and asked her to tell me more about her lifestyle. The good-natured caller told me she had a Britney Spears stomach. A little confused, I told her that many people would kill for a Britney Spears stomach! She told me, You dont understand. My stomach is the size of Britney Spears!!