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It Really Happened
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Touchscreen vs. Keyboard
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A help desk agent received a call from a client having trouble with his “print screen” feature. After lots of discussion, a technician was dispatched to diagnose the problem. Here’s the conversation:
Client: My "print screen" feature doesn't work. Tech Support: I've tested it, and it seems to be working fine. Client: Oh, good, let me try it again. Client presses a blank sheet of paper against the monitor screen and then pushes "print screen" key. Technician starts laughing. Client: What's wrong? Tech Support: I'm sorry but when you push the "print screen" key, the document comes out of your printer... |
Tech Support:
Let's restart the computer and when the computer starts booting up, we'll press F2 to enter the bios setup. Customer: Ok. Tech Support: I hear it restarting, so press F2. Customer: Ok, I am... It's not letting me in the bios. Tech Support: That's ok, we'll try again. Let's restart it and press F2 again. Customer: Ok. Tech Support: Is it restarting? Customer: Yes. I keep touching the F2 characters on the monitor, but nothing happens... Tech Support: Well, that's because you need to press the F2 key on the keyboard, you see? |
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Smmmokin'!
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No.1 for Tech Support
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Caller:
My hard drive is smoking! I think it's on fire. Tech Support: (Alarmed) Have you shut off the system? Caller: No. Tech Support: (Alarmed) Well, unplug the computer! Caller: I don't want to lose my data... |
Tech Support:
O.k. Bob, it's time to press the "control" and "escape" keys at the same time. Caller: Done. Tech Support: Now type the letter "p" to bring up the "program manager." Caller: I don't have a "p." Tech Support: On your keyboard? Caller: What do you mean? Tech Support: "p" on your keyboard? Caller: I'm not going to do that!!! |
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There's a Good Reason..
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Where's My Little Pictures?
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Caller:
I keep trying to use a 3.5" floppy diskette, but the PC just keeps spitting it out. Tech Support: Does it go in all the way? Caller: Not really, it goes almost all the way; then it springs back out again. Tech Support: Can you explain to me step-by-step how you insert the diskette? Caller: Well, I push the button, and this tray pops out. Then i place the floppy disk on this round area and push the button again. Tech Support: You might want to try the slot right above the tray. Tt's called the floppy drive. |
Caller:
I can't find my little pictures (icons). Tech Support: What pictures? Caller: One is "my computer," another is like "network neighbor." Tech Support: Do you have any windows open? Caller: Yes. Tech Support: Ok, we need to close those windows. Caller: Oh, ok (everything is quiet for a few moments). Tech Support: Are you still there??? Caller: (After a few more moments) Ok. I had to walk around the room and close all the windows.... I still can't see my little pictures. |
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